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What to do when you forget your login ID or password?
Members simply click with [Forget Password / ID], and then type in your member ID or email address. Our system will send out your new password or member ID by email.
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How to make changes of your personal information and password?
After login, click into "Member Zone". You may make changes on your personal information and password in "My Account".
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How to know your order had been comfirmed?
After complete your order in buy4baby.com.hk, you will receive a confirmation in your email address. It contains an invoice number which you may review your order. If you didn't get any confirmation after placed your order, please contact us at 3421-2905 or email to info@buy4baby.com.hk.
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Is there any minimum purchase order in Buy4baby.com.hk?
There is no minimum purchase order. No matter how much or how many you buy in buy4baby.com.hk, your order can be delivered to your door (you may check the shipping charge in Delivery and Charges).
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Could you check your past order records in buy4baby.com.hk?
Of course. Please click into "Member Zone" -> "Shopping" -> Shoping Record", you may check your records any time.
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What is Favourite list?
Haven't made up your mind to buy it. Don't worry! Our favourite list function will help you. Simply click with [Add to Favourite] on the product page. Your selected products will be on your favourite list at Member Zone.
Attention: You must be our member in order to use [Add to Favourite] function. Please register and manage your favourite list in your member zone.
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Can I receive my order at a specific date and time?
After your payment has been settled (Excluding C.O.D.), our staff will contact you asap in order to arrange the delivery. However, we don't accept appointed delivery date and time. Sorry for the inconvenience.
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How to arrange the deliivery?
After we receive your order, we will contact you asap to arrange the shipping date and time. And our crew will contact you to confirm the delivery before your order shipped out.
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Can my order be shipped to another address?
Yes, we do. When you finish shopping and click with "Place Your Order" in "Check Cart", you may enter another new shipping address.
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How can I cancel the order?
If you would like to cancel your order, please contact us at 3421-2905 or email to info@buy4baby.com.hk. At the same time, you may need to provide the order number to us for following your cancellation.
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Can I return goods?
Now we don't have any return goods service. However, in order to protect our customers, when your goods arrive, please verify your items and raise up any question or problem before our crew leaves. After that, we may not exchange or return any goods. Sorry for the inconvenience. Thank you.
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